Returns & Refunds policy

At Truly Cherished your satisfaction is our priority. While we strive to ensure every gift reaches your loved ones perfectly, we understand that there may be rare instances where refunds are required.

Please read our Refund Policy carefully.

🔄 Eligibility for Refunds

Refunds are applicable in the following cases:

• Non-delivery of the product due to service failure on our part.

• Damaged or defective products received (proof required within 24 hours of delivery).

• Incorrect product delivered (not matching the description or customization selected).

🚫 Non-Refundable Situations

• If the delivery address provided is incorrect or incomplete.

• If the recipient is unavailable at the time of delivery.

• For perishable items (flowers, cakes, chocolates) once delivered.

• For personalized products, unless damaged or incorrectly made.

💳 Transaction Charges

In case a refund is approved, a 2% transaction fee will be deducted from the refunded amount to cover payment gateway charges.

🕒 Refund Process

• Once your refund is approved, it will be processed to your original payment method.

• Please allow 5–7 business days for the amount to reflect in your account.

• You will be notified via email once the refund has been initiated.

📩 How to Request a Refund

To initiate a refund, please contact us within 24 hours of delivery at:
📧 Email: Trulycherished016@gmail.com
Include your order ID, issue description, and photos (if applicable).